Last-Minute Cancellations Policy
Each client’s appointment is important to us. We want to give your service the time and attention it deserves. As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice or any no-shows will result in losing your deposit.
No Show Cancellation Policy
As per our policies criteria, and no-shows will result in a non-refundable of your deposit. Missed appointments are hard on our staff and leave other guests waiting. Our policies, including our 24-hour cancellation period give us the opportunity to fill missed appointments and offer services to other clients. If you have to cancel within this period, please let us know as soon as possible.
Late Appointment Policy
We want to make sure that all our clients have the opportunity to receive services. We understand that sometimes life is unpredictable, and so we allow for a 15-minute grace period for late arrival in case you are unexpectedly delayed. If you think you are going to be late, please call us so that we can adjust our schedule. Please understand that if you are repeatedly late, you deposit will be non-refundable and require that you rebook your appointment.
Please understand that clients on our waiting list miss the opportunity to receive services if we can’t give them enough notice to fill that appointment time. If you must cancel your appointment time, then by giving our staff the maximum notice possible prior to your appointment cancellation, you also help clients on our waiting list receive the services they’ve been waiting for.
Deposit Policy
All of our appointments are very important to us. This is time we’ve set aside just for you and we don’t want anyone to miss the opportunity to receive services. Prior to your appointment, we require a deposit of $25. This will later be refunded directly to your source of payment.
Tiered/Group Cancellation Policy
For groups booking service appointments (such as wedding parties, etc.) we respectfully request at least 72 hours’ notice for any cancellations or schedule changes. Canceling this kind of appointment without giving 72 hours’ notice will result in a non-refundable of your deposit of $250. Please understand that larger bookings take a great deal of scheduling and planning and notify us well in advance if you need to change your appointment dates.
Right to Refuse Service Cancellation Policy
The safety of our staff and our clients is our top priority. As such, the salon reserves the right to refuse service to anyone if we feel that they pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (such as a new, continuous cough or a fever), or rude/ obnoxious behavior. Thank you for your understanding.